Plumbing questions, answered
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These are the questions that come up most before, during and after a job, grouped so you can find yours quickly rather than scrolling the whole list. Anything not covered here, call (02) 9072 0511 and ask a licensed plumber directly.
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Good questions, straight answers
Booking, warranty and getting paid
For something that isn't urgent, when's the right time to lock in a booking?
Roughly a week out gives you the pick of the calendar for routine jobs, but that's only a preference, not a rule, since anything urgent jumps straight to a same-day slot regardless.
A repair fails again down the track. Am I paying for that a second time?
You shouldn't be. The Lifetime Labour Warranty sits behind our workmanship specifically, so the same fault reappearing gets sorted without a fresh invoice showing up.
How exactly does paying for a finished job work?
Card, cash or an instalment plan, your call, and since the figure was already agreed in writing before the job began, the payment step is just confirming what you signed.
I lease the property rather than own it. Does that stop a booking going ahead?
It doesn't stop it, though anything past a basic like-for-like fix needs sign-off from the owner or the managing agent, and we're glad to sort that directly with whoever handles the property.
Does the lifetime cover extend to the actual parts, or just the work?
Just the labour side of things. Fitted parts run on whatever term their own manufacturer sets, and we spell out which applies before anything goes into the wall or the floor.
Good questions, straight answers
Once the plumber's on site
Halfway through, the plumber notices a second issue. Does the price just move to cover it?
It doesn't move automatically. That second issue gets its own separate quote, the choice to proceed is entirely yours, and what you'd already agreed to pay for the first job doesn't change at all.
Could a sudden rise in the water bill actually point to a leak nobody's spotted?
It's one of the more reliable signs, since something dripping quietly beneath the concrete or inside a cavity wall can carry on for weeks with nothing visible to give it away.
Do repairs on an older home ever get held up waiting on council sign-off?
Not usually, ordinary repairs and direct replacements are already covered under the plumbing code, though a bigger job like moving the main drain line can need approval, and we'll say so upfront.
What should be sorted on our end before the plumber gets there?
A clear run to the problem area makes the biggest difference, and it helps if you know where the water meter sits, though we're just as happy to track it down ourselves.
The house will be empty all day. Can a job outside still happen without anyone home?
Usually, since most yard and exterior work only needs open access rather than supervision, and we'll phone first on the rare occasion getting indoors turns out to be unavoidable.
Good questions, straight answers
Questions we hear from around Clontarf
Our block backs onto the bushland near Grotto Point. Do tree roots genuinely reach the sewer line there?
Very possibly, mature growth along that stretch of reserve has a habit of finding its way into old earthenware pipe, though a camera down the line settles it either way in one visit.
We're finishing a rebuild with four ensuites. Does the hot water system actually get chosen for that load, or fitted off a standard list?
Sized to the real fixture count every time. Gas, electric or instant gets picked based on how many bathrooms are actually drawing hot water at once, not a one-size guess.
Our knockdown-rebuild has a new retaining wall going in near the back fence. Does the plumbing side of that need sorting before council will sign off?
Usually, yes, wherever the run-off from that wall ends up is normally part of what gets checked, and having it planned properly beforehand avoids a hold-up once the build's further along.
The taps upstairs never seem to run as hard as the ones on the ground floor. Is that just how a hillside block works?
Not something to simply accept, no. Height above the street can factor in, but a narrowed or ageing supply line inside the house is behind it just as often, and a test tells you which.
Outdoor taps and irrigation fittings near the water keep corroding faster than we'd expect. Is that actually normal here?
Very normal on an exposed block, salt-laden air off the harbour works through external fittings noticeably faster than it would a few streets inland, worth factoring into how often they're checked.
Still got a question?
Call (02) 9072 0511 and put it straight to a licensed plumber, not a form or an answering machine. The visit costs $0, the price lands in writing before any work starts, and every job carries our Lifetime Labour Warranty.